Overview #
We’re here to help you get the most out of Linkspally.
Whether you need technical assistance, billing help, or guidance using a feature, the support team is available to respond within 24–48 business hours.
This page explains how to reach us, what to include in your request, and how to safely share temporary access when troubleshooting is required.
Contacting Support #
How to Submit a Request #
- Visit the official Support Page.
- Select the correct category for your issue:
- Technical Issue – for plugin errors, redirects, analytics, or compatibility problems.
- Purchase or Billing – for license activation, payment, or renewal questions.
- Fill out the support form with:
- Your Name and Email Address.
- Your Website URL where Linkspally is installed.
- A short Description of the Issue (including screenshots if possible).
What Happens Next #
After submitting your request:
- You’ll receive an automatic confirmation email with your ticket details.
- A support representative will review your message and respond within one to two business days.
If more information is needed, you’ll receive a follow-up email with next steps.
For Technical Issues #
Information to Include #
When reporting technical problems, please include:
- The exact steps to reproduce the issue.
- Your WordPress version and PHP version.
- Your Linkspally version.
- Any error messages or screenshots.
Providing these details helps our team diagnose and resolve your issue faster.